Frequently Asked Questions

All your questions answered at kb44

Deposits, bonuses, playing on mobile, and support — find simple and complete answers to all important questions about kb44 on this page.

Whether you are new to kb44 or an experienced player, having questions is completely normal. From making deposits to bonus terms, using the site on mobile, or reaching the support team — we have covered everything in detail here. Browse the sections below to find the answer you need. If you can't find what you're looking for, contact us directly via our 24/7 live chat or email.

Deposit Questions

The minimum deposit at kb44 for any payment method is ৳300. Transactions below this amount will not go through. This limit applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. So before depositing, make sure you are sending at least ৳300.

kb44 supports the most widely used payment methods in Bangladesh. You can send money via bKash, Nagad, Rocket, Upay or direct bank transfer. For bank transfers, any local bank such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. Detailed payment instructions are available on the cashier page.

To deposit via Nagad, first log in to kb44, then select Nagad from the deposit options. Send money of ৳300 or more to the number shown on screen. Make sure to enter the reference or transaction ID correctly — without it, your deposit confirmation may be delayed. After a successful transaction, your kb44 account balance will usually update within a few minutes.

After a bKash Send Money is completed, the amount is usually added to your kb44 account within a few minutes. If it takes more than 15 minutes, contact us via live chat or [email protected] with your bKash transaction ID and screenshot. The support team will verify and resolve the issue promptly.

To withdraw from kb44, the minimum request amount is ৳500. Withdrawals are processed quickly — your money usually reaches your bKash, Nagad, Rocket, or Upay within 5 to 30 minutes. Bank transfers may take a bit longer depending on the bank's own processing time.

Playing on Mobile

Yes, kb44 is fully mobile-friendly. Chrome, Firefox, or Samsung Internet — the site works smoothly on any modern Android or iOS browser. There is no need to download a separate app. Just open kb44.mom in your browser and log in as usual — the full experience is the same as on desktop.

If the page is loading slowly, first clear your browser's cache and cookies. On Android Chrome, you can do this from Settings → Privacy → Clear browsing data. Then restart the browser and open the site again. If the problem continues, try a different browser or check your phone's network connection.

If your connection drops during a game, most games save your last state on the server. When you reconnect and re-enter the game, you can usually resume from where you left off. If money was deducted in a round but the result is not showing, check the game history page or contact the support team.

After opening kb44.mom in Chrome, tap the three-dot menu at the top right and select "Add to Home screen" or "Add to Home screen". Confirm the name and tap "Add". A shortcut will be created on your phone's home screen, and you can open kb44 directly from there every time — just like an app.

Contact & Support

Yes, kb44's customer support team can assist in both Bengali and English. Support is provided in Bengali with Bangladeshi players in mind, so you can raise any issue or question in your own language.

kb44's live chat and email support are available 24 hours a day, 7 days a week. Whether it's night or early morning, you can reach us any time you run into an issue. The service does not stop on public holidays or during festivals.

To get a faster resolution, it helps to have a few things ready: your account username or registered number, the time and description of the issue, and if it's payment-related, the transaction ID and screenshot. Providing this information helps the support team understand and resolve your issue more quickly.

kb44 currently has two support channels: live chat within the site and email — [email protected]. Live chat is the fastest option; use it for urgent matters. For more complex issues, you can write in detail and send an email.

Bonus Terms

The welcome bonus is added automatically when you make your first deposit into your kb44 account. You get a 100% match on your first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳1,000, you receive an additional ৳1,000 as a bonus — giving you a total balance of ৳2,000. No special code is needed to receive the bonus.

Wagering means you need to place a set amount of bets before you can withdraw your bonus funds. At kb44, the requirement is 10 times the bonus amount — calculated on the bonus only, not the deposit. For example: if you receive a ৳1,000 bonus, you need to wager ৳10,000 before you can withdraw winnings from that bonus.

Yes, bonuses at kb44 have a set expiry period. If the wagering requirement is not met within the specified time after the bonus is credited, the bonus and any winnings from it may be forfeited. The expiry for each bonus is stated in its terms, so read them carefully before claiming.

Yes, if you want to cancel a bonus, notify the support team via live chat or email. Keep in mind that cancelling a bonus will also forfeit any winnings earned from it. Also, the welcome bonus can only be claimed once, so think it through before cancelling.

The welcome bonus goes up to a maximum of ৳15,000. To reach this cap, you need to deposit ৳15,000 or more. For example: depositing ৳32,000 would normally give a 100% match of ৳32,000, but since the maximum is ৳15,000, your total balance would be ৳47,000.

Still have questions? We're here

If you didn't find your answer above, contact our support team directly. Available 24/7 in Bengali and English.

Live Chat

Click the live chat widget from any page on the site — get help right away.

Email Support

[email protected] — write to us by email for detailed issues.